SARS Refunds

Get Your Refunds Paid Out Faster.
With Complete Confidence.

At The Finance Desk, we specialize in managing SARS refund submissions and audit resolutions for individuals and businesses.

Our goal is simple — to ensure that you never wait longer than necessary for your refund to be processed and paid.

Share your details and we'll get back to you within 24 hours or less

How The Finance Desk Ensures Speed and Accuracy

Our approach eliminates every possible cause for delay.

A visual representation of the VAT refund process flow.

Supporting Documentation Prepared in Advance

We don’t wait for SARS to request documents — we compile and format everything in advance, ready for submission at the first query.

Proactive Compliance Checks

Before submission, we review every line item for compliance, ensuring your return aligns with VAT and income tax Act requirements and SARS audit expectations.

Audit Representation & Escalations

If your refund is delayed or under review, our team uses every available SARS query and escalation channel — including follow-ups via SARS Service Escalations, Complaints, and the Office of the Tax Ombud — to ensure your case is attended to promptly.

Real-Time Updates & Transparency

We keep you informed every step of the way — from submission to payout. You’ll never have to guess where things stand.

Whether Your Refund Is New or Already Delayed

What is VAT refund?

A VAT refund is a reimbursement of excess VAT that businesses or individuals have paid during a specific period. This typically occurs when the amount of VAT they have charged on their sales exceeds the amount of VAT they have incurred on their purchases. It is essential for businesses to keep accurate records and ensure they apply for their VAT refunds timely, allowing them to manage their cash flow more effectively and maintain compliance with tax regulations.

How do you assist?

We streamline the process to ensure faster refunds, making it easier for our customers to receive their money back promptly. Our dedicated team is committed to enhancing efficiency and minimizing delays, so that you can have peace of mind knowing your financial matters are handled swiftly and effectively. Whether it's a simple inquiry or a more complex situation, we are always here to assist you and provide clear communication throughout the entire process.

What are your fees?

We charge no large upfront fees, only a manageable split in fees. This means that you can start our services without any initial payment. Our progress fees are only applicable once we achieve the results you are looking for, which ensures that our interests are aligned with yours. We believe in transparency and fairness, and this fee structure allows you to trust that we are dedicated to your success.

How long does it take?

It varies from case to case, but we always aim for quick and effective resolutions that are beneficial for everyone involved. We understand that timely responses are crucial, and we are committed to enhancing our processes to ensure that all inquiries are addressed promptly and efficiently.

Can I track my refund?

Yes, we provide updates throughout the process to keep you informed every step of the way. Our goal is to ensure that you feel connected and aware of the progress being made on your project. We believe that communication is key, and we strive to deliver timely and transparent updates so that you always know what to expect. In addition to regular updates, we are also available to answer any questions you may have at any time. Your satisfaction is very important to us, and we want you to feel confident in our work. Whether it’s minor adjustments or significant milestones, we will keep you posted.

What if my claim is rejected?

We will assist in addressing any issues promptly and efficiently, ensuring that all concerns are resolved to your satisfaction and with the utmost attention to detail. Our dedicated team is committed to providing exceptional support and guidance throughout the process, and we encourage you to reach out with any questions or additional information you may require.

We can:

Handle new refund submissions on your behalf.

Take over existing refund audits that have been delayed by SARS.

Review your previous submissions and correct compliance issues that might be blocking payment.

How do you charge for a service on progress?

At The Finance Desk, we believe clients should only pay when they see results. That’s why our fee structure is built around progress payments instead of upfront costs.

You’ll only be billed as we move through key stages — like preparing and submitting your compliant VAT refund, responding to SARS audits, and getting your refund released.

This way, you can see exactly what you’re paying for at each step. It keeps everything fair, transparent, and focused on one goal — getting your refund paid out as quickly as possible.

Let’s Get Your Refund Moving

If you’re waiting too long for your VAT refund or simply want the peace of mind that your next submission won’t get stuck in audit, contact The Finance Desk today.